WELLBEING & SUPPORT
Suicide Awareness
Practical guidance for teams who may be the first person to reach someone in crisis — how to recognise the signs, start the conversation and get the right help involved.
Course overview
Frontline staff sometimes find themselves the first person to notice that someone is in real difficulty. Very few have ever been shown what to do with that.
This session is careful, practical and non-clinical. It covers what to look for, how to open a conversation without making things worse, and — importantly — where the team's responsibility ends and professional help begins. It also covers looking after the person who had to respond.
Who it's for
Frontline teams in transport, retail, property, education and public-facing environments, and the supervisors who support them.
What participants will learn
Recognising signs of distress and crisis in a working environment
Starting a conversation with someone who may be at risk
Listening well, and what not to say
Escalating to emergency services and internal support routes
Understanding the limits of a frontline role
Aftercare — supporting colleagues following a difficult incident
Key outcomes
Teams who act rather than freeze
Earlier, calmer escalation to the right professional support
Staff who feel equipped rather than exposed
A stronger internal culture around difficult incidents
Course format
Sessions are live and trainer-led throughout. Content is delivered in short blocks, each followed by discussion and structured scenario work, so delegates practise rather than only listen. Group sizes are agreed in advance to protect the amount of participation each person gets.
What makes FRG different
This programme is written from operational experience rather than adapted from a generic template. The scenarios come from real frontline environments, the language is the language your teams use, and where you can share your own context we build the session around it. The aim is not a certificate — it is a team that handles the next incident better than the last one.
Frequently asked questions
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No. It's awareness training for non-specialists. It's clear about where a frontline role stops and professional support begins.
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Yes. Delegates are told what the session covers in advance, and the delivery is measured throughout.
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Yes — where you share them, we build your own reporting and support routes into the session.
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