SECURITY AWARENESS

ACT Awareness

Counter-terrorism awareness for public-facing teams — recognising suspicious behaviour, understanding how threats present, and knowing exactly what to do next.

Course overview

Public-facing teams are the people most likely to notice when something is not right. They know their site, their rhythms and their regulars — which means they notice the person who does not fit the pattern long before anyone else does.

This session turns that instinct into something structured. Delegates learn how hostile reconnaissance actually looks in a working environment, what to do with a concern that feels too small to report, and how to act calmly and proportionately when it matters.

Who it's for

Security officers, retail and centre teams, reception and facilities staff, and anyone working in a busy public-facing environment.

What participants will learn

  • How threats develop, and where frontline observation fits into stopping them

  • Recognising suspicious behaviour without profiling people

  • Hostile reconnaissance — what it looks like on a live site

  • Reporting a concern properly, including the ones that feel minor

  • Responding to a suspicious item or vehicle

  • What to do in a fast-moving incident, and how to help others do the same

Key outcomes

  • Teams that notice more and report earlier

  • Concerns raised through the right channel, first time

  • Calmer, more consistent responses under pressure

  • A clearer shared vocabulary between officers and managers

Course format

Sessions are live and trainer-led throughout. Content is delivered in short blocks, each followed by discussion and structured scenario work, so delegates practise rather than only listen. Group sizes are agreed in advance to protect the amount of participation each person gets.

What makes FRG different

This programme is written from operational experience rather than adapted from a generic template. The scenarios come from real frontline environments, the language is the language your teams use, and where you can share your own context we build the session around it. The aim is not a certificate — it is a team that handles the next incident better than the last one.

Frequently asked questions

  • Yes. It's written for anyone in a public-facing role — retail, reception, cleaning, hospitality and facilities teams all get value from it.

  • No. The session assumes no prior knowledge and builds from the ground up.

  • Yes. Where you can share site context, we build the scenarios around your environment rather than a generic one.

At a glance
DELIVERY
Online or onsite
DURATION
Half day (indicative)
FORMAT
Live, trainer-led
TAILORING
Available on request
COVERAGE
UK-wide
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SECURITY AWARENESS

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